Refund Policy

At Baristello.shop, we want you to be completely satisfied with your purchase. If you are not happy with your coffee machine or accessory, please review our refund and return policy below.

1. Returns & Refunds

• You may request a return within 14 days of receiving your order.

• The product must be unused, in its original packaging, and in the same condition as received.

• To initiate a return, contact us at contact@baristello.shop or +44 42867153452.

• Refunds will be processed within 7–10 business days after we receive and inspect the returned item.

2. Non-Refundable Items

• Products that are used, damaged, or missing parts are not eligible for a refund.

• Gift cards and downloadable products (if any) are non-refundable.

3. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was sent.

• Original shipping fees are non-refundable.

4. Defective or Damaged Items

• If your product arrives damaged or defective, please contact us within 7 days of delivery.

• We will provide a replacement or full refund, including shipping costs.

5. How to Contact Us

For any questions or to start a return, please contact:
Email: contact@baristello.shop 

Phone: +39 3859017526 

 Address : Viale Otranto, 69, 73100 Lecce (LE), Italy